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COVID-19 Hardship Relief Application
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Information message
Am I eligible?
If you are a customer who is suffering financial hardship resulting from COVID, you may be eligible for interest to be removed from your account.
• You or a member of your immediate family are experiencing involuntary un
employment.
• You or a member of your immediate family are required to take leave without pay for a minimum period of three (3) months.
• Your hours of employment have been significantly decreased due to workplace restrictions because of COVID-19.
• You or a member of your immediate family are hospitalised because of COVID-19.
• Your business income declined as access to your usual customers was affected by COVID-19 restrictions.
• Your business activity declied as you were unable to access adequate staff to operate your business (such as harvesting and other positions impacted by limited staff availability due to COVID-19 restrictions.
• Other
To apply from reversal of interest, please fill in your details below and detail what financial hardship you have incurred due to COVID-19.
Account Details
Account Number
Account Name
Phone/Mobile number
Email
Details and supporting documentation
Please explain what financial hardship you have incurred due to COVID-19 and attach any relevant documentation
Upload supporting documentation
One file only.
2 MB limit.
Allowed types: gif jpg png bmp eps tif pict psd txt rtf html odf pdf doc docx ppt pptx xls xlsx xml avi mov mp3 ogg wav bz2 dmg gz jar rar sit svg tar zip.
Upload supporting documentation
One file only.
2 MB limit.
Allowed types: gif jpg png bmp eps tif pict psd txt rtf html odf pdf doc docx ppt pptx xls xlsx xml avi mov mp3 ogg wav bz2 dmg gz jar rar sit svg tar zip.
What happens next
Status message
• An email confirmation will be sent once SRW receives your application for COVID-19 Hardship Relief
• Your application will be assessed within 21 days
• You will receive an email within 21 days regarding the outcome of your application
Please note, SRW is receiving a high volume of Hardship relief applications and there may be a delay in processing your application.
If you're still unable to pay your account, please call 1300 139 510 to discuss a payment plan.
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