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COVID-19 Hardship Relief Application
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Information message
Am I eligible?
If you are a customer who is suffering financial hardship resulting from COVID, you may be eligible for interest to be removed from your account.
• You or a member of your immediate family are experiencing involuntary un
employment.
• You or a member of your immediate family are required to take leave without pay for a minimum period of three (3) months.
• Your hours of employment have been significantly decreased due to workplace restrictions because of COVID-19.
• You or a member of your immediate family are hospitalised because of COVID-19.
• Your business income declined as access to your usual customers was affected by COVID-19 restrictions.
• Your business activity declied as you were unable to access adequate staff to operate your business (such as harvesting and other positions impacted by limited staff availability due to COVID-19 restrictions.
• Other
To apply from reversal of interest, please fill in your details below and detail what financial hardship you have incurred due to COVID-19.
Account Details
Account Number
Account Name
Phone/Mobile number
Email
Details and supporting documentation
Please explain what financial hardship you have incurred due to COVID-19 and attach any relevant documentation
Upload supporting documentation
One file only.
2 MB limit.
Allowed types: gif, jpg, png, bmp, eps, tif, pict, psd, txt, rtf, html, odf, pdf, doc, docx, ppt, pptx, xls, xlsx, xml, avi, mov, mp3, ogg, wav, bz2, dmg, gz, jar, rar, sit, svg, tar, zip.
Upload supporting documentation
One file only.
2 MB limit.
Allowed types: gif, jpg, png, bmp, eps, tif, pict, psd, txt, rtf, html, odf, pdf, doc, docx, ppt, pptx, xls, xlsx, xml, avi, mov, mp3, ogg, wav, bz2, dmg, gz, jar, rar, sit, svg, tar, zip.
What happens next
Status message
• An email confirmation will be sent once SRW receives your application for COVID-19 Hardship Relief
• Your application will be assessed within 21 days
• You will receive an email within 21 days regarding the outcome of your application
Please note, SRW is receiving a high volume of Hardship relief applications and there may be a delay in processing your application.
If you're still unable to pay your account, please call 1300 139 510 to discuss a payment plan.
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